FAQ's
How long will my pillow last?
Just like a good pair of shoes or your favourite hoodie, pillows are meant to be replaced every so often—most experts recommend every 18–24 months. Over time, even the best-loved pillows lose a bit of their bounce and support.
But here's the good news: with proper care—regular fluffing, gentle washing, and a little TLC—your Cuddle Cushion can last even longer, often up to 30 months or more!
And when it does start to feel a little tired? We offer free re-stuffing to plump it back up, so your cuddle buddy stays cosy, fresh, and perfectly huggable for as long as possible.
How do I get the most out of my pillow?
Great pillow care = longer-lasting cuddles!
Here are our top tips to keep your Cuddle Cushion feeling fresh, fluffy, and fabulous:
– Give it a loving shake every 2–3 days to help maintain its loft and shape.
– Machine wash it only when needed (every few months is perfect). Use a gentle cycle with cold or lukewarm water, and never bleach or tumble dry.
– A damp cloth and mild soap go a long way in keeping things fresh without over-washing.
– Flipping it now and then can help even out wear and prevent flat spots.
– Every so often, let your pillow air out in a sunny spot—it helps keep it dry, clean, and cozy.
– If it ever loses its puff, we’ll re-stuff it free of charge. Just send it to our factory (you cover shipping to us), and we’ll handle the rest.
With these little acts of love, your Cuddle Cushion can stay comfy and supportive far beyond the usual pillow lifespan.
How do I wash my pillow?
Great news—you can machine wash the entire pillow!
Just pop it into your washing machine every few months using a gentle cycle with cold or lukewarm water. No bleach, please! After that, let it air dry completely in a sunny spot (no tumble drying). Easy, breezy, clean and cozy.
For more info, pop over to our Pillow Care page
My pillow has flattened a bit—is that normal?
Totally normal, friend!
Just like your favourite slippers, Cuddle Cushions naturally settle and flatten over time—that’s how you know they’ve been well-loved. But fear not:
We offer free re-stuffing to breathe new life into your pillow! Simply send it back to our factory (you cover the shipping to us, we handle the rest), and we’ll plump it back up like the day you got it.
Is the Faux Down filling hypoallergenic?
Yes, 100%!
Our Faux Down pillows are filled with cruelty-free, hypoallergenic faux down—perfect for sensitive sleepers who want all the softness, with none of the sniffles.
Can I travel with my pillow?
Absolutely!
Cuddle Cushions are made for life on the move.
What if I have a problem with my order?
We’re here for you, always.
Whether something's gone wrong or you just need a hand, reach out via our contact form, drop us an email, give us a call, or chat with us live. We’ll get it sorted—fast, friendly, and fuss-free.
What’s is our return policy?
We believe in love at first cuddle—but if it’s not the one, we’ve got you.
Our 60-night money-back guarantee gives you plenty of time to fall for your pillow. If it’s not a match, we’ll refund you, no questions asked.
Just a small company from humble roots...
A BIT MORE ABOUT US
At Cuddle Cushions, our story began with humble roots, selling a variety of handmade products at local markets. Like many family ventures, we enjoyed the hustle of the market scene, but we quickly noticed something special: our body pillows were flying off the shelves. They weren’t just popular—they were loved. People kept coming back, telling us how much comfort and joy our pillows brought them. That’s when we had our “aha” moment. We realized that we had something truly unique in these pillows. So, we made the decision to focus entirely on what we did best, and Cuddle Cushions was born. With comfort as our core value, we committed to making every pillow feel like a warm hug—soft, supportive, and cruelty-free. We take pride in using Faux down, an ethical alternative to traditional duck down. It’s important to us that our products are not only comfortable but also kind to animals and the environment. What started as a family project has grown into a small but dedicated team of five employees, each of us committed to the same mission: crafting high-quality body pillows that bring a touch of comfort and care into every home we reach.
As we continue to grow, we never lose sight of where we came from. We’re still driven by the same passion and family values that first brought us success in those early market days. And now, we share that warmth and comfort with you, one pillow at a time.
Meet the team
What makes our team so special is the heart they put into every single pillow. From the careful selection of our cruelty-free Faux down to the precision in every stitch, our team’s dedication is unmatched. We’re a group of people who believe in our mission—and it’s that belief that keeps our pillows exceptional. Each one of us plays a vital role, whether it's designing, crafting, or ensuring every order reaches you with with care.
We care about our feathered friends
We believe comfort shouldn’t come at the expense of ethics, which is why we use Faux down in our pillows. Faux down is a high-quality, cruelty-free alternative to traditional duck down. It mimics the softness and plushness of natural down but is entirely synthetic, meaning no animals are harmed in the process.
Not only does Faux down deliver the same cozy comfort, but it's also hypoallergenic, making it perfect for anyone with allergies or sensitivities. Plus, it’s lightweight, breathable, and retains its fluffiness over time.
With Faux down, we offer you a product that’s as compassionate as it is comfortable, so you can rest easy knowing your pillow choice aligns with your values.