Shipping policy
Effective: 17th April 2023
Cuddle Cushions ("we", "us", or "our") is committed to delivering your order with the utmost care and efficiency, while adhering to all South African laws and regulations. This Shipping Policy outlines our practices, procedures, and guidelines for shipping products within South Africa.
- Delivery Coverage
1.1. We deliver to all provinces within South Africa.
1.2. Please note that we do not ship to P.O. Boxes or International destinations outside of South Africa.
- Shipping Charges
2.1. Shipping charges are calculated at checkout, based on the weight, dimensions, and destination of your order.
2.2. We may offer free shipping promotions from time to time. Details of such promotions will be specified on our website.
- Shipping Partners
3.1. We use a combination of reputable courier companies and the South African Post Office to deliver your orders.
3.2. The choice of carrier is at our discretion, depending on factors such as location and package size.
- Delivery Times
4.1. Orders are typically processed within 1-2 business days of receiving payment confirmation.
4.2. Delivery times may vary depending on the destination and shipping method chosen. Standard delivery times are typically within 3-7 business days for major city centers and 5-10 business days for outlying areas. Please note that these are estimates and actual delivery times may vary.
- Tracking Your Order
5.1. Once your order has been dispatched, we will provide you with a tracking number via email. You can use this number to track the progress of your delivery.
- Customs, Duties, and Taxes
6.1. All orders shipped within South Africa are inclusive of Value Added Tax (VAT) in accordance with South African Law.
- Lost, Damaged, or Delayed Deliveries
7.1. In the event that your order is lost, damaged, or delayed, please contact us immediately. We will work with our shipping partners to investigate the issue and take appropriate action.
7.2. We are not responsible for any lost or damaged packages once they are handed over to the shipping carrier. However, we will assist you in filing a claim with the carrier.
- Undeliverable Packages
8.1. If a package is returned to us as undeliverable due to an incorrect address provided by the customer or if the customer is unavailable to receive the package, we will contact the customer to arrange redelivery. Please note that the customer may be responsible for any additional shipping charges.
- Changes to this Shipping Policy
9.1. We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and the effective date of the updated policy will be indicated at the top of the policy.
For any questions or concerns regarding our Shipping Policy, please contact us at info@cuddlecushions.co.za