Privacy policy
Privacy Policy
Effective Date: 17th April 2023
Cuddle Cushions (Pty) Ltd ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with applicable South African laws, including the Protection of Personal Information Act, 2013 ("POPIA").
1. Who We Are
Registered Company: Cuddle Cushions (Pty) Ltd
Address: Unit 9 B, 160 Edison Crescent, Hennopspark, Centurion, Gauteng, 0172, South Africa
For inquiries regarding this Privacy Policy, please contact us at:
Email: info@cuddlecushions.co.za
Phone: 069 525 7922
2. Information We Collect
2.1 Information You Provide
We may collect personal information directly from you, such as:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information
2.2 Information Collected Automatically
When you visit our website, we may automatically collect information through cookies or similar technologies, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our site
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your purchases, inquiries, or promotions
- Improve our website, products, and services
- Comply with legal and regulatory requirements
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Payment processors to facilitate transactions
- Shipping partners to deliver your orders
- Third-party service providers for website hosting, analytics, or marketing
All third parties are bound by confidentiality agreements and required to protect your information.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
6. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your personal information
- Object to the processing of your personal information in certain circumstances
- Withdraw consent for marketing communications
To exercise your rights, contact us at info@cuddlecushions.co.za.
7. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.
8. Security
We implement industry-standard measures to safeguard your personal information. However, no online platform is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Governing Law
This Privacy Policy is governed by the laws of South Africa.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.
For further assistance, contact us at:
Email: info@cuddlecushions.co.za
Phone: 069 525 7922
This Privacy Policy ensures that Cuddle Cushions (Pty) Ltd complies with data protection laws while transparently communicating with customers about their privacy rights.